The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
24-hour services
General
Wi-Fi
Safe deposit box
Lift
Guest Parking
Electric kettle
Dining
Restaurant
Bar/ Lounge area
Room features
Free Wi-Fi in rooms
Air conditioning
In-room safe
Mini-bar
Sitting area
Balcony
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Telephone
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
124 Shuguang Road,
Hangzhou,
China,
Zhejiang
Map view
124 Shuguang Road,
Hangzhou,
China,
Zhejiang
City landmarks
West Lake Scenic
West Lake
2.7
km
No.1 Fayun Alley
Lingyin Temple
2.8
km
University
Zhejiang University
1.6
km
Baoshi Mountain
Baochu Pagoda
2.4
km
No.80 Beishan Road
Yue Fei Mausoleum
2.0
km
80 Beishan Rd
Yue Fei Temple
1.7
km
89 Beishan Rd
Quyuanfenghe
1.5
km
Marina
Su Causeway
2.0
km
No.25 Gushan Road
Zhejiang provincial museum
1.6
km
Marina
Bai Causeway
2.7
km
Park
Leifeng Pagoda; Leifeng Pagoda in the Sunset
3.5
km
No.3 Taoyuanling
Hanmeilin Are Museum
620 m
Xihu
Lingfeng Tanmei
730 m
Within Santanyinyue Islet
Three Pools Mirroring the Moon
2.5
km
No.10 Gushan Road
Hangzhou China Science Museum of Printing
1.7
km
Event hall
Tomb of Wu Song
2.0
km
Park
Zhongshan Park
1.2
km
Gushan Road
Gu Shan
2.2
km
Shuangfeng Country
China National Tea Museum
2.7
km
Shuangfeng Chayun Scenic Resort
Shuangfeng Chayun Scenic Resort
970 m
Hillside of Geling Ridge
Baopu Taoist Temple
1.7
km
West of Xihu Lake
Yanggong Dike
2.2
km
China
Tomb of Yue Fei
1.2
km
West of Baidi
Ping Hu Qiu Yue
2.4
km
Xihu
Hangzhou Parterre
1.5
km
Lingxi South Road
Fei Lai Feng
2.8
km
No.28 Yanggong
Guo's Garden
1.8
km
Duan Bridge
Duan Bridge
2.7
km
Xihu
Baoshi Mountain
2.9
km
Nearby
Garden
Hangzhou Botanical Garden
440 m
Restaurants
Pur Restaurant
30 m
No.61 Yugu Road
Amigo Restaurant & Bar
330 m
8 Yugu Road
Lou WaiLou
1.3
km
Xihu District Taoyuanlin 1 Hangzhou Botanical Garden
Lobby Lounge Four Seasons Hotel Hangzhou
1.5
km
No.5 Lingyin Road
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Spacious rooms
Friendly staff
Busy location
Limited dining options
7.0/10
Very good
Rooms
8.4
Location
8.3
Service
7.2
Dining
5.0
Guest reviews
7.0/10
based on 10 reviews
0.0
0.0/10based on 1 review
Michael
United States,
August
2024
7.6/10
The hotel really impressed me with its perfect location right by West Lake, making it so easy to enjoy the scenic beauty of Hangzhou. The rooms had a beautiful and clean Japanese design vibe that made my stay feel serene. The staff was genuinely nice, although a bit inexperienced at times. Breakfast could definitely use some improvement in terms of options, but overall, it was a good value for money.
Rooms
9.0
The rooms were clean, with a zen-like ambiance influenced by Japanese design. I stayed in both the King room and the extended King suite, both of which were comfortable.
Service
7.0
The staff was earnest and friendly, but they seemed a bit nervous and inexperienced, which occasionally impacted the service.
Location
10.0
The location was perfect for accessing West Lake with a lovely pathway right in front of the hotel. It made exploring the area super convenient.
Dining
5.0
Breakfast felt substandard with limited options, and the service during this meal could use some improvement.
Facilities
7.0
The hotel had decent facilities, but nothing particularly stood out as luxurious or extraordinary.
Leon
United States,
July
2024
7.4/10
I had a fantastic stay at the hotel, with beautifully designed rooms that were both comfortable and well-equipped. The location was great, close to some nice restaurants and a park. However, the service was a bit uneven, with Chinese speakers receiving different treatment compared to English speakers. The dining options were also a bit limited, which was a downside. Overall, it’s a solid choice if you’re looking for value and comfort.
Rooms
9.0
The rooms were beautifully designed and very comfortable, featuring a cozy sitting area stocked with fresh fruit and special spring water daily. One bathroom even had a huge circular tub, while the other had a separate shower and bath.
Service
7.0
The service varied; while the staff spoke amazing English and responded well to my requests, there seemed to be a difference in how Chinese speakers were treated.
Location
8.0
The hotel location is good, being a 20-minute walk to West Lake with plenty of nice restaurants nearby and a lovely park right opposite.
Dining
6.0
The dining options were quite limited, with a cold buffet and just a few breakfast sets available, like the American and healthy breakfast. However, the bar Mint in the hotel was a nice place to unwind.
Facilities
7.0
The hotel had nice facilities, including a business center with free espresso and a great bar. However, the dining options lessened the overall experience.
William
United States,
July
2024
6.4/10
This hotel has a lot to offer with its spacious and clean rooms, perfect for a comfortable stay. The location is very convenient for sightseeing, with easy access to public transport. However, the service could use some improvement, as the staff seemed overwhelmed at times, and the dining options were lacking, especially for Western-style food. Overall, it provides great value for money with a few areas needing attention.
Rooms
9.0
The rooms were quite generous, featuring a king bed and a separate sitting space, which was really nice. I loved the option to either keep the bathroom area open or closed with sliding wood panels, making it convenient whether I was alone or sharing.
Service
5.0
While the service had good intentions, it felt a bit lacking due to language barriers and the hectic check-out situation with only one desk handling everything. I noticed some staff were nice, but overall, it wasn't the best experience.
Location
8.0
The hotel's location is fantastic, right across from a lovely park and not far from West Lake. I found it easy to access local temples and amenities like McDonald's and Walmart, making it very convenient for my needs.
Dining
5.0
Dining at the hotel wasn't great, especially for someone used to Western-style cuisine. I was disappointed that breakfast wasn’t included, and the choices felt sparse.
Facilities
6.0
The facilities were decent, though nothing stood out as exceptional. They had what I needed, but I was hoping for a bit more variety.
Gordon
United States,
June
2024
7.0/10
The hotel has a great location close to some lovely restaurants and parks, making it convenient for exploring. The rooms are spacious and nicely decorated, though they tend to be a bit dark. I did experience some challenges with the service, as the staff seemed overwhelmed at times. Overall, it's a decent place for the price, but it's not without its bumps.
Rooms
8.0
The rooms are spacious and well-laid out, featuring a sitting area, desk, and a large bathroom with a soaking tub. However, I found the lighting a bit too dim, which detracted from the overall feel.
Service
6.0
I had a bit of a tough time with the service as it felt like the staff were overwhelmed, especially during busy check-out times. It took a while to get help finding a taxi, which was frustrating in the heat.
Location
9.0
The location is quite nice, with easy access to some great restaurants and just a 15-20 minute walk to the lake. Plus, there's a shopping center nearby for any essentials or snacks.
Dining
5.0
Dining options were somewhat limited and could definitely be improved. I found the selection to be mediocre and too pricey for what was offered.
Facilities
7.0
The facilities are decent, but nothing stood out as exceptional. The overall vibe was boutique and modern, which was appealing.
John
United States,
June
2024
6.8/10
I had a pleasant stay at this hotel, which offers spacious and stylish rooms that felt very comfortable. The location is quite convenient for accessing taxis and popular bus routes, although it can be a bit busy outside. The staff was mostly helpful and friendly, but there were a few hiccups with service. Dining options left a bit to be desired. Overall, it provided good value for money.
Rooms
9.0
The rooms were spacious and stylishly designed with a cozy sitting area. I loved the fresh fruit and tea that were replenished every day.
Service
7.0
The staff were generally friendly and helpful, especially in recommending places to eat. However, communication could be better, as I encountered some who had trouble with English.
Location
7.0
The location is convenient for getting around, with easy access to buses and taxis, but being on a busy road means there's not much to see within walking distance.
Dining
5.0
The dining options were a bit sparse, and while the food was well-presented, it didn't include the typical Western flavors I was hoping for.
Facilities
6.0
The hotel had a nice layout and offered basic amenities, but nothing particularly stood out.
Spacious rooms
Busy location
George
United States,
June
2024
6.6/10
Overall, my stay at the hotel was a mixed bag. The rooms were spacious, beautifully decorated, and very well maintained, providing a peaceful atmosphere. The staff was incredibly helpful and accommodating, making my experience pleasant. However, the noise from a nearby motor was quite disruptive, and the location was a bit unclear, which made it tricky to navigate at times. Luckily, the local amenities were just a short distance away.
Rooms
7.0
The rooms were large, beautifully decorated, and very clean. Despite this, I had some trouble with noise from a constant motor running nearby.
Service
9.0
The staff was incredibly helpful, spoke excellent English, and went above and beyond to meet my requests, including preparing a small take-away breakfast package for me.
Location
6.0
The location suited me well, being a 15-20 minute walk from the lake and close to a Walmart and shopping center for easy access to essentials. However, it wasn't well-marked, which was somewhat confusing.
Dining
5.0
The dining options were varied but not particularly appetizing, with fixed menus that lacked appeal. However, the hotel bar, Mint, was a cool spot.
Facilities
6.0
The facilities were decent, but there was a lack of clarity about certain amenities.
Mike
United States,
May
2024
7.2/10
I recently stayed at this hotel, and I found it to be a comfortable place overall. The rooms were clean and quiet, which made for a great relaxing atmosphere. The location was decent, being about a 20-minute walk to West Lake through a lovely park, but it might feel a bit distant for some. The service was friendly, although language barriers made communication a bit tricky. The dining options left much to be desired, which was a letdown. Overall, it’s good value for money, but you should manage your expectations regarding food.
Rooms
9.0
The rooms were very comfortable, clean, and quiet, making it a pleasure to stay there.
Service
7.0
The staff was friendly and committed to making our stay pleasant, though they had limited English skills.
Location
8.0
The location was good, about a 20-minute walk to West Lake through a nice park. It's also close to some nice restaurants.
Dining
5.0
The dining experience was not great, with limited appetizing options and a fixed menu that wasn't ideal for Western tastes.
Facilities
7.0
Facilities were satisfactory, but nothing particularly stood out.
Jacob
United States,
April
2024
7.2/10
I had a pleasant stay at this hotel, which is conveniently located just a 15-20 minute walk to the lake. The rooms are spacious and comfortable, with nice wooden furnishings, although there were a few minor issues. The staff were friendly and accommodating, making my experience overall enjoyable. One downside was the limited breakfast options, which could definitely be improved.
Rooms
8.0
The rooms are spacious and comfortable, featuring beautiful wood accents, and they include complimentary tea and fruit. The bathroom was clean and well-equipped, which I really appreciated.
Service
7.0
While the staff seemed a bit overwhelmed during checkout, they were still friendly and incredibly helpful. They even held onto my train tickets and let me use the spa facilities after checking out!
Location
9.0
The hotel's location is fantastic, as it's within walking distance to all the West Lake attractions and has plenty of nearby dining options. There's also a shopping center just a block away, which is really convenient.
Dining
5.0
I found the dining options to be quite limited, especially for a 5-star hotel. Breakfast ended a bit early, and some dishes didn't come out properly cooked, which was unfortunately disappointing.
Facilities
7.0
The hotel features several nice amenities, including a spa, but I did feel that some facilities could use an upgrade for a more luxurious experience.
Beth
United States,
April
2024
8.0/10
The hotel had a peaceful and modern vibe that I really enjoyed, plus the daily fruit delivery was a delightful touch. The staff went above and beyond to help us, but the dining options left a bit to be desired. The location was perfect for exploring the area, though be prepared for some noise from the busy street. Overall, it was a great experience with a few minor drawbacks.
Rooms
8.0
The rooms had a beautiful bamboo design and were well equipped with tea making equipment, a mini bar, and nice toiletries. They were clean and comfortable, but the standard bath was just adequate without anything special.
Service
10.0
The staff was incredibly efficient and helpful, immediately confirming our reservations and even driving us to the correct location. Their friendly demeanor really added to our experience.
Location
9.0
The location was perfect for exploring temples and local culture. There was also a shopping center and Walmart nearby for any necessities, but the street noise could be a bit disruptive at times.
Dining
5.0
The dining experience did not meet expectations; the breakfast was not buffet style and felt small and unsatisfying. It definitely needs improvement to match the hotel's standards.
Facilities
8.0
The hotel was modern and clean, with great amenities that made our stay enjoyable despite the dining letdown.
Melvin
United States,
March
2024
7.2/10
The hotel is in a great location, with easy access to the lake and a shopping center just a block away. The rooms are quite spacious, modern, and clean, which I appreciated. The service was friendly, but they seemed a bit overwhelmed during check-out times. Sadly, the dining experience was lacking in variety, but the essentials were there. Overall, it's a good value for money, though there's room for improvement in dining options.
Rooms
8.0
The rooms were quite spacious, smoke-free, and clean, decorated in a minimalist style with thoughtful touches like tea and stable Wi-Fi.
Service
7.0
The staff was friendly and spoke excellent English, but they appeared overwhelmed at busy check-out times.
Location
9.0
The hotel is in a perfect location for visiting the lake, and there's a shopping center and Walmart nearby for convenience.
Dining
5.0
The dining options were somewhat limited, primarily offering Chinese porridge, noodles, and a few Western breakfast sets.
Facilities
7.0
Facilities were decent with a nice setup, but nothing particularly standout.
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